Customer Service module
All of your customer service in one shared inbox
WhatsApp, Instagram, Messenger, Telegram, e-mail and site chat arrive together, with distribution across agents, tickets, SLA alerts and an AI agent that hands the conversation to a person when needed.
What Klyro has
Everything the team needs to serve customers well
The Customer Service module features, in the same workspace and with the same users.
Unified inbox
WhatsApp, Instagram, Messenger, Telegram, e-mail and site chat on one screen, with the history and the customer's details next to the conversation.
WhatsApp on the official API
Several agents use the same WhatsApp Business number, through Meta's official API.
Assignment, distribution and transfer
Assign by hand or let automatic distribution choose, and transfer between agents or teams carrying the context.
SLA and VIP customer alerts
Triggers warn the team before a deadline expires and when a priority contact writes in.
Tickets
Cases that need follow-up become tickets with a priority and a deadline.
AI agent with human handover
The agent answers with the company's knowledge and hands over to a person, with context, when the conversation needs it.
Quick replies, shortcuts and tags
Standard messages inserted in seconds and tags to organise and find each subject.
CSAT and real-time analytics
Dashboards with volume, SLA and CSAT, and reports by agent and by channel.
Mobile version
Inbox, team mentions and indicators on your phone too.
What it does
How customer service works day to day
Five product screens show the path from a message to a resolved conversation.
Inbox
Every conversation in one place
Conversation list, thread and customer details side by side, without switching channels.
All channels, one screen
Every message lands in the same inbox, whatever the source channel.
Assignment and distribution
Every conversation has an owner the whole team can see.
AI agent
The AI serves and the team takes over with context
The same conversation can have the AI agent and people from the team.
Answers from your base
The agent uses the company's knowledge to answer.
Human handover
When it needs a person, the agent passes the full history.
Tickets and SLA
Cases that need follow-up
Tickets with a priority and a deadline, so nothing is left without an owner.
Priority and deadline
Each ticket shows the case's priority and SLA.
Trigger alerts
The team is warned before a deadline expires and when a VIP contact writes in.
Indicators
Follow the operation in real time
Dashboards and reports so the supervisor can act during the day.
By agent and by channel
See volume, SLA and productivity for each person and each channel.
CSAT
Track customer satisfaction on the dashboards and in the reports by agent.
Mobility
Customer service on your phone too
The mobile version keeps the operation moving away from the computer.
Inbox on your phone
See and answer the team's conversations.
Team mentions
Get called by a colleague inside the conversation.
What it solves
Real situations Klyro's Customer Service solves
From the customer who writes on several channels to the supervisor who must act before the deadline: see the problem, the path and what changes day to day.
The situation
The team jumps between WhatsApp, Instagram and the e-mail inbox, and nobody is sure what has already been answered.
How Klyro solves it
WhatsApp (official API), Instagram, Messenger, Telegram, e-mail and site chat land in the same inbox, with the conversation list, the history and the customer's details side by side.
What changes
The team serves customers in one place, without switching tools, and no message is forgotten on a channel.
The path to the solution
- 1The message arrives on any channel
- 2It shows up in the unified inbox
- 3The agent opens it with the customer's context
- 4Replies without leaving the screen
Frequently asked questions
What is Klyro's unified inbox?
It is the screen where WhatsApp, Instagram, Messenger, Telegram, e-mail and site chat arrive together, with queues, assignment, quick replies and the customer's details next to the conversation.
Can several agents use the same WhatsApp number?
Yes. Klyro uses the official WhatsApp API (Meta Cloud API) and lets several agents serve customers from the same number.
How do I track service quality?
Real-time dashboards show volume, SLA and CSAT, with reports by agent and by channel.
Can I serve customers from my phone?
Yes. There is a mobile version with the inbox, team mentions and indicators on your phone.
Explore the platform
Keep exploring Klyro operations
Modules and features show the real product — without repeating the same story everywhere.
Meet Klyro's Customer Service module
Try the unified inbox with your team during the free trial.