Omnichannel platform
Reach your customers wherever they are — in one place
With an omnichannel solution, your business integrates channels like WhatsApp, Instagram, live chat and email in a single platform. More organization, faster replies and a seamless customer experience.
Omnichannel platform
What omnichannel customer service really is
Omnichannel customer service is a strategy that brings every communication channel into a single platform, ensuring a continuous and consistent experience for the customer. No matter where the contact starts — WhatsApp, email, chat or social media — the entire journey stays connected, so service continues without losing context.
With this approach, companies centralize conversations, follow full histories and respond faster — driving higher satisfaction and stronger customer relationships.
Every channel connected on a single screen
See how Klyro brings WhatsApp, Instagram, Messenger, Telegram, email and your website together in one unified inbox — with full context for every customer.
One platform, every channel
Unified inbox
All your customer conversations in one place, organized by queue and priority.
Unified customer history
See the full journey across channels and deliver contextual support every time.
Smart routing
Auto-distribute chats by channel, department, language or agent skill.
Omnichannel vs Multichannel: what's the difference?
Omnichannel goes beyond offering multiple channels — it connects them all. Unlike multichannel, where channels run separately, omnichannel integrates information and creates a single customer journey.
Multichannel
Multiple channels available, but isolated from each other. The customer has to repeat information every time they switch channels and the agent never has the full context.
Omnichannel
Every channel connected in one platform. The customer can start the conversation on chat, continue on WhatsApp and finish by email without repeating anything.
KlyroService without barriers = a better experience
With omnichannel, your business connects every channel in one place — fast replies, full history and a continuous journey for the customer.
More agility, more satisfaction and more sales 🚀
Use cases
24/7 service without limits
Bots handle the basics and agents step in for complex cases — no friction for the customer.
Sales via WhatsApp + Instagram
Merge campaign chats and DMs to close more deals from a single workspace.
Per-channel SLA support
Set different response-time goals per channel and track them in real time.
Results that matter
Integrated channels
Average response time
Conversion rate
AI Agents
AI Agents that answer with your company’s knowledge
Train them on docs, your website and knowledge base. Included in every plan, with a clean human handoff when needed.
Train on your knowledge
Documents, website and knowledge base become real context in answers — not generic LLM guesses.
Quality per agent
Each agent has an AI quality tier. Use Economy for high-volume FAQ and higher tiers for hard reasoning.
Human handoff with context
When a person is needed, the agent takes over with the full history — the AI does not vanish mid-conversation.
Included in every plan
AI credits ship with the plan. No second subscription, no API keys, one invoice.
Centralize your service today
Connect every channel in minutes and start delivering true omnichannel experiences.