Automation flows
Build visual flows that connect channels, bots, conditions and actions. Solve the repetitive on autopilot and free your team for what matters.
Workflows
Visual flows connecting AI, human handoff, and authorized actions.
Blocks, conditions, and triggers without code.
AI agents transfer to people with context preserved.
Humans + AI
Humans and AI in one operation — not a side chatbot.
Owner, queue, and auditable history per conversation.
Transfer without losing the thread.
Inbox
Flows trigger from real Team Inbox conversations.
Triggers use channel, tags, queue, and history.
Messages and transfers within rules.
CRM
Automate qualification and pipeline creation.
Branch by reply, channel, or lead score.
Create opportunities without leaving ops.
Ready-made examples
Four journeys with more steps — AI, queues, CRM, and human handoff.
AI handles, answers with authorized knowledge, then transfers when needed.
New conversation
Trigger by channel, schedule, or keyword.
AI classifies intent
RAG and allowed actions within governance.
Automated reply
Message with contact and queue context.
Confidence rule
Low confidence or human request triggers handoff.
Handoff to agent
Full history to the right queue.
Auditable close
Status, reason, and ownership recorded.
Human routing with priority, skill, and SLA compliance.
Conversation opens
Identify channel, language, and tags.
Priority calculated
VIP, critical SLA, or keyword bumps queue.
Skill routing
Route to department or enabled agent.
Mention or transfer
Team collaborates in-thread.
SLA alert
Notify supervisor before breach.
Metric logged
Queue and response time feed analytics.
From first message to Kanban opportunity.
Lead on WhatsApp
Contact created or enriched automatically.
Bot collects data
Guided questions capture need and budget.
Qualification score
Branch to nurture, SDR, or opportunity.
Create opportunity
Deal in pipeline with product snapshot.
Assign owner
Commercial queue ownership.
Auto follow-up
Reminder if lead goes inactive.
Re-engage silent customers without losing context.
Detect inactivity
No customer reply for X hours.
Check channel window
Respect WhatsApp and channel rules.
Contextual message
Resume prior topic — not generic template.
Offer or handoff
Coupon, link, or human transfer.
Update tags
Mark recovery attempt on contact.
Close or reopen
End automation or return to active queue.
Repetitive tasks automated
Average handle time
Team capacity
AI Agents
Train them on docs, your website and knowledge base. Included in every plan, with a clean human handoff when needed.
Documents, website and knowledge base become real context in answers — not generic LLM guesses.
Each agent has an AI quality tier. Use Economy for high-volume FAQ and higher tiers for hard reasoning.
When a person is needed, the agent takes over with the full history — the AI does not vanish mid-conversation.
AI credits ship with the plan. No second subscription, no API keys, one invoice.
Explore the platform
Modules and features show the real product — without repeating the same story everywhere.
Build your first flow in minutes and watch the operation run itself.
