Triggers
Act at the right moment, on every channel
Fire automatic actions when something happens — a new chat, a keyword, a cart abandon, a birthday. Truly proactive customer service.
<10sFirst response time
+38%Per-channel engagement
0Forgotten chats
React in real time
1
Per-channel events
Trigger actions on incoming messages, forms, webhooks or website clicks.
2
Combined conditions
Mix channel, tag, schedule and contact data to fire the right trigger.
3
Cascading actions
Send messages, change department, open a ticket or call an API — all in sequence.
Use cases
Auto-greeting
Reply within seconds to the first message on any channel.
Frictionless follow-up
Send reminders when a chat goes quiet for X hours.
Real-time notifications
Alert the team when a VIP messages or an SLA is about to breach.
Results that matter
<10s
First response time
+38%
Per-channel engagement
0
Forgotten chats
Customer service that anticipates
Set your triggers once and let the platform work 24/7 for you.